Thank you for sharing your experience with us.

I believe that everyone will have their own experience when working with a vendor, whether it’s photos, flowers, venues or banquet, since all of us are unique and have different needs. It’s nice to learn about others’ experiences so you’d have references about their service. Whether it’s negative or positive comments, take it as a grain of salt and make your own judgement after you’ve dealt with the vendors. If you’re unclear about something or have any concerns, it’s best to inquire with the vendors before making any commitments.

This is what I’ve learned from doing events planning and the reason why I’ve decided to make this site – to give bride-to-be more information and insight on vendors (especially ones for Chinese/Asian weddings).

I would strongly suggest that you DO NOT go with HN Wedding. Sure, they probably have the best dresses and that’s what we girls care about on our wedding day. But when things went wrong for us and we were not happy with the photos, Vivian (who is a sly and tricky FOX), first asked, “Well, what didn’t you like about the photos?”. And for us, it was poor lighting and lack of skill; as well as our poses and our expressions. So knowing that, she responded, “We cannot control lighting / if it gets dark soon (because we took our pictures in January) then we cannot help that. IT is not our fault. And the poses, this is why we have very many for you to chose from. I think you look nice. We cannot redo the pictures because of that.” Etc. Etc. Etc. No matter what I said, and no matter that I, as a customer, was unsatisfied, she would not redo the photos. Even when I told her, “Well, knowing that the sun sets early in the winter, we should have headed out at 10am, instead of you being late for our appointment, arriving at 10:30am, and then us leaving the studio at 2pm. Seriously? 2.5 hours of shooting?”

And did you know too that Vivian and Jackson are husband and wife. I don’t know why she likes to pretend that they’re not together. And I’m 90% sure that they actually own the place but pretend to have a “boss” so that they can blame everything on the boss if things don’t pan out. “Sorry. I would really like to help you but this is our company policy.” Bull crap! She is the boss. She gets to make all the decisions!

So on an ethics point of you ladies, I would sooooo not go with HN. I’m telling all my girlfriends the same. Everything is fine and dandy if things go well. But if you’re unhappy with ANYTHING, there’s no such thing as “please the customers no matter what”. No. It’s all about “What’s in it for HN”.

A friend of mine had booked their pre-wedding photos with Wedding Story. I’m not sure if she had hers taken yet but I’ll ask when I meet up with her next time. A friend of hers who had recommended Wedding Story mentioned that their service is pretty good. But I didn’t hear anything about their dresses though.